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Shopping Information
We offer a wide range of products for pets, including pet food, toys, accessories, and health and wellness items. All our products are carefully selected to ensure the best quality and safety for your pets.
Currently, we only offer shipping within the United States. We do not support international shipping at this time.
Simply browse our website, select the items you want to purchase, and add them to your cart. Once you’re ready, proceed to checkout to complete your order.
If you need to change your shipping address, please contact us via email Support@vogavenue .com within 12 hours of placing your order. After that, we may not be able to accommodate the change.
After your order is shipped, you will receive an email with a tracking number. You can use this number to check your order status through the carrier’s website.
Payment Information
We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), debit cards, and PayPal.
Yes, your payment information is secure. We use SSL encryption and work with trusted payment providers to ensure your data is protected during transactions.
Sales tax is applied to orders in certain states, based on the local tax laws. The applicable tax will be added to your total at checkout.
Currently, we only accept one payment method per order. You can use a credit/debit card or PayPal, but cannot combine multiple payment methods.
After you complete the checkout process, you will receive an order confirmation email with the details of your purchase. If payment is unsuccessful, you will be notified immediately.
Order Returns
We accept returns within 30 days of receiving your order. The items must be unused, in their original condition, and in the original packaging. Please refer to our Returns & Exchanges policy for more details.
To return an item, please contact our customer support team via email with your order details. We will guide you through the return process.
Final sale items and personalized products are not eligible for returns or exchanges, except in cases of defects or damage during shipping.
Once we receive your returned item, it will be inspected, and your refund will be processed within 10-15 business days.
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will either issue a refund or arrange a replacement, depending on the situation.